RGL Online Portal


How to create an account

To create a new account: -

  1. Access the department’s Portal website at portal.rgl.wa.gov.au
  2. In the top right hand corner, click Log In
  3. Select Create Account
  4. Enter your email address and click Register
    • An email will be sent to this email to complete the registration
  5. Go to your email account and locate the registration email
    • Click on the registration link to redirect back and complete you account creation.
  6. Enter a Username and password
    • The username must NOT contain spaces or symbols (ie @, !, &) and cannot be an email address
  7. Click Register to complete your account registration
  8. You will then be logged into the online portal where you can lodge any future applications.

If you are an existing Licensee, you should have received a letter from the Department giving you further information to link your new username with an existing one. If you have not received or misplaced this letter please call the Department on (08) 6551 4999 for further assistance.

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How to reset password

To login to your online account: -

  1. Go to portal.rgl.wa.gov.au
  2. In the top right hand corner, click Log In
  3. Select Reset Password
  4. Enter your username and click Submit
  5. An email will be sent to your nominated email to enable to password reset
  6. Go to your email account and locate the reset password email
  7. Click on the registration link to redirect back and complete the password reset.

If you have forgotten your username or need to change the registered email address please call the Department on (08) 6551 4999

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You created an account but cannot see the 'Edit' button

You have created an account, but have not submitted your Applicant Details Form.

  1. Log into your account (if you need to create an account see Question 1)
  2. Click on New Lodgement
  3. From the drop down menus select the group and type relevant to your application
  4. Click Submit
  5. The first form of ALL new applications is an Applicant Details Form
    • This form permanently links an entity to the account and all future applications lodged under this account
  6. Fill out all pages
    • This form will ask for name, address and contact details
  7. Click on Submit
  8. Submitting this form will give you a new Client Reference number
    • This number is linked only to your newly created details
    • This number will remain permanently linked to this account and will be used in all future applications to identify you on our system
  9. You will now be able to lodge new applications with this account

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I submitted my application and I got an ERR******** message and now I can't locate my application?

The application has been destroyed and cannot be recovered.

  • Please re-complete the application form
  • BEFORE clicking Submit click the PDF button to save a copy of the form
  • Once saved attempt to Submit
  • If you get another error message email the PDF form to e.business@rgl.wa.gov.au and request to lodge it as a paper form

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I am unable to open a page or can only view limited information on the page

This issue might be related to the internet browser you are using

  • Using Internet Explorer or Google Chrome as browsers allows compatibility.
  • If you are facing further issues please call the Department on (08) 6551 4999

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I have recently received an email from what appears to be your office. It states that in order to proceed with <application type> online that I need to provide personal identification, is this a legitimate email or am I being scammed?

The Department of Racing, Gaming and Liquor will NEVER ask for your personal information in any emails. This is because once you have submitted your information via the electronic address system we store it on our databases. Also, if you have recently changed address or phone numbers you can amend this information on the approved manager home page via your log-in.

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I am about to create or manage my current online account with RGL. How can I tell that I am on a legitimate website or not?

The online log-in/registration page will always be at the Department's portal website address: portal.rgl.wa.gov.au

Prior to logging in you should ensure that the URL has 'https:' before the Department’s portal website address.

This ensures that your internet browser creates a secure connection with our government servers. Furthermore, when you create a new user a window will appear on your current web page, you will not be directed to another one. We also recommend that the only browser window that you have open is the current one when dealing with your online applications; this will stop any potential malicious code on other websites you may be on from obtaining your log-in details or information.

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I have completed the Applicant Details form but when I click on Continue to go to the form nothing happens?

  • This issue might be related to the internet browser you are using
  • Using Internet Explorer or Google Chrome as browsers allows compatibility.
  • If you are facing further issues please call the Department on (08) 6551 4888

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Last updated: 28/02/2017 12:32:29 PM

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